Our latest newsletter October 2014 is now available on the website. You can read this online or download by following the instructions.
The practice will be closed on
Thursday 25th December
Friday 26th December
Thursday 1st January
On Monday 29th Tuesday 30th and Wedensday 31st and Friday 2nd January the surgey will operate as normal with open surgery each morning
Please ensure you have enough medication to last over the Christmas period
Online Access to Medical records
The government is proposing to allow patients to be able to have access to their medical records via online from April 2015. We will keep you updated as this project develops
How information about you helps us provide better care
Confidential information from your medical records can be used by the NHS to improve the services offered.
This information along with your postcode and NHS number (not your name) are sent to a secure system where it can be linked with other health information.
You have a choice - if you are happy for your information to be used you need do nothing. If you have any concerns or wish to prevent this from happening please speak to the practice.
Leaflets are available in the waiting room next to the self-check in screen.
We are experiencing high demand for appointments at the moment - please be aware that Monday is our busiest day and we cannot always guarantee you will get a slot in the open surgery. Once all the available slots have gone we will only deal with medical emergencies.
You are now able to book an appointment in advance (not on the day) between 8:30am – 11:00am subject to availability.
We will release a number of urgent slots on the morning for those patients who feel the nature of their illness is urgent and that they need to be seen that morning. You will not always have the choice of GP if we are busy.
This means you will no longer have to come to the open surgery unless you feel that due the nature of your illness you must be seen that morning. Open surgery should not be used for reviews or routine matters.
If you feel that you need to be seen on the day the system has not changed andyou have two options. If you are booking-in in person you must do so by 10:00am or you can ring between 8:30am –9:30am and you will be given an approximatetime to be seen by a GP subject to availability.
If you are disabled or elderly and need assistance entering the building please ring the BUZZER to the left of the DOOR and advise a member of the team that you need assistance. Please also ask for assistance if you need help while in the building or when leaving. A member of the team will be more than happy to assist you.
When We Are Closed
Should you need medical treatment when we are closed please contact one of the following:
Out of Hours: 111
Minor Injuries Unit : Purley: 0208 401 3000 (now only 2:00pm - 8:00pm 7 days a week)
Minor Injuries Unit : New Addington 020 8251 7225 ( now only 2:00pm -8;00pm 7 days a week)