How information about you helps us to provide better care.
Confidential information from your medical records can be used by the NHS to improve the services offered so we can provide the best possible care for everyone. This information along with your postcode and NHS number but not your name, are sent to a secure system where it can be linked with other health information.
This allows those planning NHS services or carrying out medical research to use information from different parts of the NHS in a way which does not identify you.
You have a choice
If you are happy for your information to be used in this way you do not have to do anything. If you have any concerns or wish to prevent this from happening, please speak to practice staff or ask at reception for a copy of the leaflet “How information about you helps us to provide better care”.
More information can be found here: www.nhs.uk/caredata
Please read the website and patient leaflets available at the surgery. If you wish to opt out please inform the surgery.
Rights And Responsiblities
Patients have the right to:
- Receive healthcare on the basis of clinical need, regardless of your income.
- Equal treatment regardless of race, gender, age, religion, sexual orientation or disability or nature of your health problems as long as you reside within the practice boundaries and qualify for free NHS treatment.
- Have reasonable access to high quality service and facilities.
- Receive information on what is wrong with you and the treatment options available.
- Ask questions and be given truthful and clear answers
- Ask for a second opinion on your diagnosis or treatment
- Ask to have someone with you (friend/relative/interpreter) at any time.
- Register at a GP Practice as long as you are within their boundary. If a practice is unwilling to take you on they must provide the reason in writing.
- Refuse treatment as you see fit. This includes examinations, tests, diagnostic procedures, medications, operations etc.
- Refuse to be treated or examined in the presence of medical students.
- Information about GP practices in your area and the services they provide
- Confidentiality - personal information about your health is confidential and should only be disclosed to those who need that information to provide effective treatment.
- Access to your medical records - please see below
It is your right to be treated as a human being by another human being as they would wish to be treated themselves, i.e. with dignity, politeness, respect and consideration. Further information about your rights can be found on the NHS Choices website.
Patients have certain responsibilities:
- To arrive on time for their appointment. If you are unable to keep your appointment please advise us
- Treat all health staff in a reasonable, courteous manner
- Use emergency services sensibly
- Take care of medicines. Medicines are for the person they are prescribed for and should not be shared. Any unwanted/unused medicines should be returned to a pharmacy for disposal
- Keep the practice informed of any change of name, address, telephone number or mobile number
- Keep young children in your care under constant supervision and ensure they behave appropriately while on practice premises.
- As patients you are responsible for your own health and that of any dependants. It is important that you adhere to any advice or information given to you by a health professional.
All patients’ records on file or on computer are totally confidential. Test results will only be given to the patient themselves. All computerised information is protected under the Data Protection Act (1998), to which we adhere.
Patients have the right to see their medical records and this can be arranged by writing to the Practice Manager. There is a charge made by the practice for this service. (Access to computer records only £10, paper notes up to £50.)
Identifiable information about you will be shared with others in the following circumstances:
- To provide you with further medical treatment i.e. other healthcare providers.
- To help you get other services such as social services. Your consent will be required
- When we have a duty to others eg safeguarding children or vulnerable adults
Anonymised patient information will also be shared at a local and national level to help the relevant authorities plan services and look at health needs.
We always try to provide the best services possible, but there may be times when you feel this has not happened. Please note that we have to respect our duty of confidentiality to patients and a patient’s consent will be necessary if a complaint is not made by them in person. If you wish to make a complaint please telephone or write to the Practice Manager.
We believe it is important to deal with complaints swiftly and we will try to address concerns, provide you with an explanation and discuss any action that may be needed within a reasonable time. A complaints leaflet is available from reception on our procedure. However, if you feel we have not dealt with the issues you have raised as you would have wished you can contact the Patient Advice and Liaison Service (PALS) on 020 8401 3210.
Comments And Suggestions
We are happy to accept and consider any constructive comments and suggestions from our patients with regard to the premises and services we offer. Please present your views in writing to the Practice Manager.
The practice will not tolerate violent or abusive behaviour directed towards staff. Should a patient become violent while in the practice the police will be called and the patient will be removed immediately from their GP's list. If a patient becomes verbally abusive towards any member of the team they will receive a warning letter. If there is a recurrence of unacceptable behaviour the patient will be removed from the premises and the GP's list.
Our team are here to help and assist you and we will not accept this type of behaviour at the practice.
Freedom Of Information - Publication Scheme
The Freedom of Information Act 2000 obliges the practice to produce a Publication Scheme. A Publication Scheme is a guide to the 'classes' of information the practice intends to routinely make available.
This scheme is available from reception.
We encourage all our patients to share responsibility for their health. Most of the more serious diseases can be prevented by a healthy lifestyle. Please ask the doctor or nurse for help and advice
GP Average NHS Earnings
NHS England require that the net earnings of doctors engaged in the practice is published and the required disclosure is shown below. However, it should be noted that the prescribed method for calculating earnings is potentially misleading because it takes no account of how much time doctors spend working in the practice and should not be used to form any judgement about GP earnings, nor to make any comparisons with any other practice.
All GP practices are required to declare the mean earnings (eg average pay) for GPs working to deliver NHS services to patients at each practice.
The average pay for GPs working in Old Coulsdon Medical Practice in the last financial year was £113,026 before tax and National Insurance. This is for 7 GP's; 3 full time GPs and 4 part time.