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Notice Board
August 2010 Newsletter - Our latest newsletter is on the web site on the home page just below welcome to the practice. You can read this on line or download a copy by following the instructions. ______________________________________________________________________ We have changed the Open Surgery From Monday 10th May you are now able to book an appointment in advance (not on the day) between 8:30am – 11:00am We will release a number of urgent slots on the morning for those patients who feel the nature of their illness is urgent and that they need to be seen that morning. You will not always have the choice of GP if we are busy.
This means you will no longer have to come to the open surgery unless you feel that due the nature of your illness you must be seen that morning. Open surgery should not be used for reviews or routine matters
If you feel that you need to be seen on the day the system has not changed and you have two options. If you are booking-in in person you must do so by 10:00am or you can ring between 8:30am –9:30am and you will be given an approximate time to be seen by a GP.
Please take this into consideration when contacting the surgery we are trying to alleviate some of the pressure on the open surgery and avoid long waits
Thank you for your co-operation during this transitional period ______________________________________________________________________ The Surgery will close at 1pm on Wednesday 15th September 2010 ______________________________________________________________________ Disabled Access If you are disabled or elderly and need assistance entering the building please ring the BUZZER to the left of the DOOR and advise a member of the team that you need assistance. Please also ask for assistance if you need help while in the building or when leaving. A member of the team will be more than happy to assist you. ______________________________________________________________________ WHEN WE ARE CLOSED Should you need medical treatment when we are closed please contact one of the following Out of Hours Croydoc : 0845 603 8517 NHS Direct : 0845 4647 Walk in Centre : 020 8714 2888 Minor Injuries Unit : 020 8251 7225 (New Addington ) ______________________________________________________________________ On-line Services You can now order your repeat medications on-line and make an afternoon or evening appointment with your usual GP or one of the registrars through this web site. The appointements are for routine appointments only, that can be booked at least 10 days in advance NOT for appointments within 10 days. Please note these appointments cannot be used for medicals, any type of proecedure, such as coil fits, injections etc. Please contact the practice if it is not a routine appointment. To use the on-line facility you must register, this can be done by speaking to a receptionist in person who will provide you with the information required to register ______________________________________________________________________ Telephone System - We now have a second telephone line between the hours of 10:00 am and 4:00pm. to improve telephone access to the practice. Please listen to the message carefully to ensure that you select the correct option and that your call gets through to the correct section. Please note that peaks times are between 8:00am amd 10:00am. If you do not need to been seen on the day we would advise that you contact the practice in the afternoon Appointments 0844 815 1924 Fax 0844 815 1925 Please note - you will be charged 5p a minute from a BT landline and possibly more depending on your supplier. Calls from a mobile will be significantly higher depending on your provider and tarriff ______________________________________________________________________ |
